a. We ensure that all staff members receive adequate training and qualifications to provide high-quality care to our residents and patients.
b. We establish protocols for regular monitoring and evaluation of the quality of care provided.
c. We encourage open communication and feedback channels between residents, patients, their families, and staff members.
a. We maintain a safe and healthy environment for residents, patients, staff, and visitors.
b. We have developed and enforced strict health and safety protocols in line with national guidelines and best practices.
c. We provide ongoing training and education to staff regarding health and safety procedures.
a. We respect and promote the rights, dignity, and privacy of all residents, patients, and staff.
b. We foster a culture of inclusivity, equality, and non-discrimination within the Bartra Healthcare Group.
c. We provide opportunities for residents and patients to participate in decision-making processes and express their preferences and concerns.
a. We foster strong ties with the local community by organizing events, inviting community members to participate in activities, and establishing partnerships with community organisations.
b. We contribute to community development through local community initiatives and supporting local charities. (See below our related policies)
c. We promote intergenerational activities to enhance social interaction and understanding between residents, patients, and the broader community.